Terms & Conditions

1General provisions

1.1. These terms and conditions of purchase and sale of services (hereinafter referred to as the Terms), once accepted by the Client (by reviewing the Terms and ticking the checkbox next to the statement "I have read and agree to the Terms and Conditions"), constitute a legally binding document between the Parties, setting out the rights and obligations of the Client and the Provider, the conditions for purchasing and paying for services, the procedure for service delivery and contract withdrawal, the liability of the Parties, and other provisions related to the purchase and sale of services on the website www.changeai.io.

1.2. These Terms have been prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Protection of the Republic of Lithuania, the Law on Information Society Services of the Republic of Lithuania, and other applicable legislation of the Republic of Lithuania.

1.3. Provider, MB "Adcanonas", company registration number 303665855, registered address Pernaravos g. 3, LT-47166 Kaunas, Republic of Lithuania, not registered as a VAT payer, email info@changeai.io, phone +370 602 23329. Information about the Provider is collected and stored in the Register of Legal Entities of the Republic of Lithuania. The Provider operates under the trade name and brand "ChangeAI".

1.4. Client, a legally capable natural person (i.e. a person who has reached the age of majority and whose legal capacity has not been restricted by a court) or a legal entity purchasing services on the website www.changeai.io.

1.5. Parties, the Client and the Provider collectively.

1.6. Website, the website www.changeai.io and all associated subdomains and digital properties operated by the Provider.

1.7. Services, the training and consulting services provided by the Provider, which are sold through the Website or by entering into a direct agreement with the Provider. Services are divided into the following categories:

• Online training courses, structured training programmes delivered remotely through the Provider's Learning Platform, comprising video recordings, interactive modules, live group sessions, presentations, and other educational materials. The number of participants per group is limited.
• Custom business training programmes, tailored B2B consulting and training services delivered to a specific company or organisation, comprising process analysis, AI solution development, employee training, and other AI transformation-related services. These Services are delivered under a separate proposal or statement of work (Annex).
• Events and workshops, one or multi-day intensive training events, seminars, webinars, and conferences held remotely, in hybrid format, or in person on specific, pre-determined dates. The number of participants at events is limited.

1.8. Learning Platform, the platform administered by the Provider (Kajabi), on which the Client's purchased digital training content and related information is hosted.

1.9. Order, the Client's request to purchase a Service, submitted through the Website, a registration form, or by contacting the Provider directly.

2Conclusion of the purchase and sale agreement

2.1. The purchase and sale agreement between the Client and the Provider is considered concluded from the moment the Client, having reviewed these Terms and ticked the checkbox confirming that the Client has read and agrees to these Terms, makes the payment and receives the Provider's order confirmation by email.

2.2. For custom business training programmes, the agreement is considered concluded from the moment the proposal or statement of work (Annex) is signed and the advance payment is received, as specified in that document.

2.3. Each Client Order is stored in the Provider's database. The Client may access their Order details by contacting the Provider using the contact information specified in Section 1.3.

2.4. By placing an Order, the Client confirms that they meet the conditions specified in Section 1.4 and are entitled to purchase Services on the Website.

2.5. The Provider reserves the right to refuse to enter into or to terminate the agreement if:

• the submitted information is incorrect or incomplete;
• there are reasonable grounds to believe the Order was placed for fraudulent, abusive, or unlawful purposes;
• there are no available places at the event or in the training group;
• the Provider is unable to deliver the Service due to objective circumstances.

In such cases, the full amount paid shall be refunded to the Client within 5 business days using the same payment method used to make the original payment.

2.6. The Provider reserves the right to amend, update, or supplement these Terms at any time in accordance with applicable legal requirements. Clients are informed of changes to the Terms on the Website. When purchasing Services through the Website or by direct bank transfer, the Terms in effect at the time of placing the Order shall apply.

3Service prices and payment procedure

3.1. Prices

3.1.1. All Service prices listed on the Website are final and stated in euros (EUR), inclusive of all applicable taxes. The Provider is not a VAT payer; therefore, VAT is not applied to the prices. If the Provider becomes registered for VAT, prices will be adjusted accordingly and clearly indicated on the Website.

3.1.2. Prices for custom business training programmes are determined in the individual proposal or statement of work, based on the scope and duration of the Service.

3.1.3. The Provider reserves the right to change Service prices; however, price changes do not apply to Orders that have already been placed and paid for.

3.2. Payment methods

The Client may pay using the following methods:

• Bank card, Visa, Mastercard, and other major payment cards through a secure payment system. The Provider uses third-party payment service providers for payment processing and does not directly handle or store the Client's payment card data.
• Bank transfer, direct transfer to the Provider's bank account based on the issued invoice.
• Bank link, direct payment by logging into the Client's online banking system.

3.3. Payment confirmation

3.3.1. Upon successful payment by bank card or bank link, the Client receives an automatic Order confirmation notification to the email address provided, including Order details and instructions for accessing the Service.

3.3.2. If the Client pays by bank transfer or invoice, Order confirmation and access to the Service is provided within 2 (two) business days of payment being received in the Provider's bank account, or according to the agreed date for custom training.

3.3.3. The confirmation notification is sent to the email address provided by the Client at the time of the Order.

3.4. Invoicing

The Provider issues an electronic invoice for each Client, which is sent to the email address provided by the Client. For legal entities, the invoice includes the company details provided by the Client.

4Service delivery procedure

4.1. Online training courses

4.1.1. Access to course content is provided through the Provider's Learning Platform (Kajabi). The Client receives login credentials and access to content in accordance with the terms of the purchased Service.

4.1.2. Live group sessions included in the course programme take place remotely via video conferencing platforms (e.g. Zoom, Google Meet). Connection links are sent to the Client's email address before each session.

4.1.3. Supplementary materials (presentations, templates, worksheets) are provided through the Learning Platform or by email.

4.2. Custom business training programmes

4.2.1. Services are delivered under a separate proposal or statement of work (Annex), which specifies the Service content, scope, format, schedule, and other essential parameters.

4.2.2. Services may be delivered remotely, in hybrid format, or in person, as specified in the proposal.

4.2.3. Training materials and other deliverables are provided in the manner and within the timeframes specified in the proposal (Annex).

4.3. Events and workshops

4.3.1. Events take place on specific dates and at times communicated in advance on the Website or in the registration confirmation.

4.3.2. For remote events, connection links are sent to the Client's email address before the event.

4.3.3. For in-person events, the venue and other logistical information is provided in the registration confirmation and may be updated no later than 7 calendar days before the event.

4.4. Access timelines

• By bank card or bank link for online courses, immediately or within 1 (one) hour of successful payment.
• By bank card or bank link for events or workshops, according to the event date and venue indicated in the registration form.
• By bank transfer or invoice, within 2 (two) business days of funds being received in the Provider's account.

4.5. Access duration

The duration of access to purchased digital content is specified in each Service description on the Website. If the duration is not explicitly stated, access to the online Learning Platform is granted for 6 (six) months from the date access is provided.

4.6. Delivery costs

No additional costs apply for the delivery of digital Services. The Service price includes full access to digital content and live sessions. For in-person events, travel, accommodation, and other personal expenses of the participant are not included in the event price unless explicitly stated otherwise.

4.7. Technical requirements

The Client is responsible for maintaining a suitable internet connection, computer or mobile device, and browser compatibility required to use the Learning Platform and video conferencing tools. The Provider is not liable for access issues arising from the Client's equipment or internet connection limitations.

5Contract withdrawal and refunds

5.1. General provisions

5.1.1. The Services provided by the Provider are intellectual property products: digital content, proprietary training materials, and limited-capacity events with pre-determined dates. Given the nature of the Services, refund conditions depend on the category of Service purchased and are set out in this Section.

5.1.2. Consumer protection legislation regarding withdrawal from distance contracts does not apply to legal entities. Withdrawal and refund conditions for legal entities are determined in the individual proposal, statement of work, or Order terms (Annex). Unless the separate agreement provides otherwise, the conditions set out in this Section apply by analogy.

5.2. Online training courses

5.2.1. Online training courses constitute digital content, the delivery of which begins when the Client is granted access to the Learning Platform.

5.2.2. Before access to digital content is granted, the Client must tick a separate checkbox expressing explicit consent for the delivery of digital content to begin immediately and confirming that they understand they will thereby lose their right to withdraw from the contract.

5.2.3. Once the delivery of digital content has begun (i.e. access to course materials, sessions, or other parts of the programme has been granted), no refund applies.

5.2.4. If the Client does not provide this confirmation, access to the content will not be granted until confirmation is received.

5.3. Custom business training programmes

5.3.1. Custom business training programmes are delivered under a separate proposal or statement of work (Annex), which sets out specific withdrawal and payment terms.

5.3.2. If the proposal or statement of work does not contain separate provisions, the following applies: once the delivery of Services has begun (i.e. the first training session, consultation, audit, or other work has been performed), no refund applies for the portion of work already completed. The Provider is entitled to remuneration for Services actually rendered.

5.3.3. If the Client wishes to terminate the agreement before the commencement of Services, they must notify the Provider in writing by email no later than 14 (fourteen) calendar days before the planned start of Services. In such case, the Provider shall refund the amount paid, less any reasonable preparation costs already incurred, provided the Provider can substantiate such costs.

5.4. Events and workshops

5.4.1. Events and workshops take place on specific, pre-determined dates with a limited number of participant places. Once the Client registers, a place is reserved for them, meaning another potential participant loses the opportunity to attend.

5.4.2. Given the nature of the event (specific date, limited number of participants), the following conditions apply if the Client cancels their participation:

• a) if cancelled 14 or more calendar days before the event, the Client receives a refund of 80 per cent of the amount paid;
• b) if cancelled less than 14 calendar days before the event, the amount paid is non-refundable, unless the Provider is able to fill the Client's place with another participant;
• c) if the Provider fills the Client's place with another participant, the Client receives a full refund less any reasonable administration and payment service provider costs incurred.

5.4.3. In all cases, the Client has the right to transfer their place to another person by notifying the Provider in writing by email in advance, providing the new participant's name, surname, email address, and phone number. The Provider may refuse the transfer only for justified reasons.

5.4.4. To exercise the right to a refund or place transfer, the Client must contact the Provider at info@changeai.io, stating the Order number.

5.5. Event cancellation or rescheduling by the Provider

5.5.1. If the Provider cancels an event for any reason, the Client receives a full refund within 14 calendar days using the same payment method used by the Client to make the original payment.

5.5.2. If the Provider reschedules an event to a different date:

• a) the Client has the right to attend on the new date at no additional cost;
• b) the Client has the right to decline participation and receive a full refund within 14 calendar days using the same payment method.

5.6. Provider-initiated service cancellation or material changes

5.6.1. If the Provider cancels any Service or makes material changes that prevent the Client from using the Service (e.g. a course is fully cancelled without an alternative), the Provider shall refund the Client the full amount paid within 14 (fourteen) calendar days using the same payment method used by the Client to make the original payment.

5.7. Refund method

In all cases where a refund is due to the Client under these Terms, the refund shall be made using the same payment method used by the Client to make the original payment:

• a) if paid by bank card, the refund is returned to the same card;
• b) if paid by bank transfer, the refund is returned to the same Client bank account from which the payment was made.

5.8. Defective services

5.8.1. If the Client believes a Service was provided defectively or does not correspond to its description on the Website, the Client has the right to submit a written complaint to the Provider by email at info@changeai.io within 14 (fourteen) calendar days of the Service being provided. The complaint must include the Order number, specific circumstances, and facts supporting the Client's claim.

5.8.2. The Provider undertakes to review the complaint within 14 (fourteen) calendar days of receipt and provide the Client with a reasoned response. The Provider and the Client shall endeavour to resolve the dispute amicably.

5.8.3. If the complaint is found to be justified, the Provider, taking into account the circumstances, shall at its discretion offer one of the following remedies: additional consultation or training, access to an alternative Service, a proportionate price reduction, or a refund.

6Rights and obligations of the Client and the Provider

6.1. Client rights

6.1.1. The Client has the right to purchase Services on the Website in accordance with these Terms.

6.1.2. The Client has the right to receive full information about the Service content, scope, duration, and price before making a payment.

6.1.3. The Client has the right to submit a complaint regarding a defective Service in accordance with Section 5.8 of these Terms.

6.1.4. The Client has other rights established in these Terms and in the legislation of the Republic of Lithuania.

6.2. Client obligations

6.2.1. The Client must pay for the purchased Services and accept them in the manner set out in these Terms.

6.2.2. The Client undertakes to provide accurate personal data and/or company details at the time of the Order. If the Client provides inaccurate information, the Provider is not liable for any resulting consequences and reserves the right to claim compensation for direct losses incurred.

6.2.3. The Client's login credentials for the Learning Platform are personal and non-transferable. The Client undertakes not to transfer, disclose, or otherwise enable any third party to use these credentials. Unauthorised transfer of login credentials to third parties who have not paid for the Service constitutes a material breach of these Terms, entitling the Provider to immediately suspend the Client's access to the Learning Platform without prior notice and without refund. The Provider reserves the right to claim damages for unauthorised use of content.

6.2.4. When using the Website, the Client undertakes to comply with these Terms, other conditions clearly stated on the Website, and applicable legislation of the Republic of Lithuania.

6.3. Provider rights

6.3.1. The Provider has the right to change Service prices, descriptions, and other conditions on the Website without prior notice.

6.3.2. If the Client attempts to compromise the stability or security of the Website or breaches their obligations, the Provider has the right to immediately restrict or suspend the Client's access to the Website and/or Learning Platform without prior notice.

6.3.3. In the event of significant circumstances, the Provider may temporarily or permanently suspend the Website or individual Services without prior notice to the Client.

6.3.4. The Provider has the right to reschedule an event or change an event format (e.g. from in-person to remote), provided the Client is informed within a reasonable timeframe in advance. If the new date or format is unsuitable for the Client, the procedure set out in Section 5.5.2 shall apply.

6.4. Provider obligations

6.4.1. The Provider undertakes to ensure all conditions for the Client to properly use the services provided through the Website.

6.4.2. The Provider undertakes to grant the Client access to purchased Services in the manner and within the timeframes set out in these Terms.

6.4.3. The Provider undertakes to respect the Client's right to privacy regarding their personal information and to process the Client's personal data in accordance with the Privacy Policy and the legislation of the Republic of Lithuania.

6.4.4. The Provider undertakes to deliver Services that correspond to their description on the Website or in the proposal. If, due to unforeseen circumstances, the Provider is unable to deliver the ordered Service, the Provider undertakes to offer the Client an alternative or to refund the amount paid.

7Intellectual property

7.1. All training content, including video recordings, presentations, templates, worksheets, methodologies, frameworks, tools, course structures, training scenarios, and other intellectual property, belongs to MB "Adcanonas" or is used with the appropriate rights.

7.2. Upon payment for a Service, the Client receives a limited, non-exclusive, non-transferable licence to use the purchased content solely for their own personal or internal business purposes. The Client does not have the right to:

• Copy, distribute, resell, or publicly publish the content or any part thereof.
• Transfer access to the content to third parties without the Provider's prior written consent.
• Record live sessions, take screenshots, or otherwise capture Service content without prior written permission.
• Use Service materials for the development of competing products or services.

7.3. Solutions, automations, templates, and other deliverables created by the Provider during custom business training programmes become the Client's property only to the extent expressly stated in the proposal or statement of work. The Provider's core methodologies, frameworks, and intellectual property remain the Provider's property in all cases.

7.4. All information, graphic design, logos, texts, and other content on the Website is the Provider's property and is protected by the laws of the Republic of Lithuania and international legislation.

8Limitation of liability

8.1. The Provider delivers Services professionally and with due care; however, the Provider does not guarantee specific results, financial gains, or improvements in performance metrics unless expressly stated in a separate agreement.

8.2. The Provider's total aggregate liability under these Terms or any agreement related to the Services shall not exceed the price paid by the Client for the relevant Service.

8.3. The Provider is not liable for indirect, incidental, or consequential damages, including but not limited to lost revenue, business opportunities, or data loss.

8.4. The Provider is not liable for the availability, performance issues, price changes, or changes to terms of third-party tools and platforms (e.g. artificial intelligence tools, video conferencing platforms). If the Website contains links to third-party websites, the Provider does not guarantee that the information accessible through these links is accurate, complete, or precise.

8.5. The Provider is released from any liability in cases where losses arise because the Client, disregarding the Provider's recommendations and their own obligations, failed to review these Terms despite having been given the opportunity to do so.

8.6. The Services are designed to develop skills in general business process automation and working with artificial intelligence tools. The assistants, automations, and other solutions created during training are not intended for:

• a) making medical diagnoses or providing treatment recommendations;
• b) providing legal advice on behalf of a lawyer, attorney, or other regulated professional;
• c) making automated decisions that have legal or significant financial consequences;
• d) processing special categories of personal data;
• e) collecting payments on behalf of other service providers.

The Client is responsible for how they independently use the AI assistants, automations, and third-party platforms created during training after the training concludes. The Provider is not liable for the Client's independent actions, decisions, or violations of third-party platform terms of use.

9Personal data protection

9.1. The Provider processes the Client's personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Law on Legal Protection of Personal Data of the Republic of Lithuania.

9.2. Detailed information on personal data processing, processing purposes, legal bases, data retention periods, and the Client's rights is provided in the Provider's Privacy Policy published on the Website.

9.3. By placing an Order, the Client consents to the processing of their personal data (name, surname, email address, phone number, company details, payment data) for the purpose of selling and delivering the Services.

10Video recording of remote training sessions

10.1. Live remote sessions organised by the Provider may be recorded for quality assurance and content delivery purposes. Before recording begins, the session facilitator informs participants of the intended recording.

10.2. The following personal data may be processed in the recording: participants' names and surnames, voice recordings, and personal data voluntarily provided by participants.

10.3. Recordings are stored on the Learning Platform and access is granted only to participants who have purchased the Service, unless participants are informed otherwise.

10.4. Participants have the right, on grounds relating to their particular situation, to object at any time to the processing of their personal data on this basis, by notifying the Provider in writing.

11Force majeure

11.1. The Parties shall be released from their obligations under these Terms if performance is rendered impossible due to force majeure circumstances beyond the Party's control, which could not have been foreseen or prevented, including but not limited to: natural disasters, pandemics, wars, acts of government authorities, disruptions to internet or electricity supply, and failures of third-party platforms.

11.2. The Party affected by force majeure circumstances must inform the other Party as soon as possible and take reasonable steps to mitigate the impact.

12Dispute resolution

12.1. All disputes arising from the performance of these Terms shall first be resolved through good-faith negotiations. The Client may contact the Provider by email at info@changeai.io or by phone at +370 602 23329.

12.2. If the Client is a consumer (natural person) and the dispute cannot be resolved through direct negotiations, the Client has the right to contact:

• The State Consumer Rights Protection Authority, Vilniaus g. 25, LT-01402 Vilnius, email tarnyba@vvtat.lt, website www.vvtat.lt.
• The European Commission Online Dispute Resolution (ODR) platform, https://ec.europa.eu/consumers/odr.

12.3. If the dispute cannot be resolved out of court, disputes shall be resolved in the competent courts of the Republic of Lithuania in accordance with Lithuanian law.

12.4. These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania.

13Final provisions

13.1. These Terms, together with the Privacy Policy published on the Website and any supplementary agreements (proposals, statements of work, Annex), constitute the entire agreement between the Parties regarding the purchase of Services through the Website.

13.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be replaced by the nearest valid provision.

13.3. The primary language of these Terms is Lithuanian. In the event of a translation into another language, the Lithuanian text shall prevail in case of discrepancy.

13.4. All communication between the Parties shall be conducted using the contact details provided on the Website.

13.5. In the event of loss arising from non-performance or improper performance of obligations under the purchase and sale agreement, the liable Party shall compensate the other Party for direct losses incurred in accordance with the legislation of the Republic of Lithuania.

Annex: confirmation texts on the Website

The following are mandatory checkbox texts that the Client must see and actively tick before making a payment or receiving access. Checkboxes may not be pre-ticked, the Client must actively select them.

Last updated: 1 May 2026